Shipping policy

1. Scope & General Terms

This Shipping Policy applies to all international shipments arranged by Innojar Limited, exclusively serving customers and business partners located in the United States and European markets. Innojar Limited specializes in cross-border trade between global suppliers and US/EU importers and does not provide local delivery or domestic trading services within Hong Kong. All shipping arrangements strictly comply with international trade standards, local customs regulations of the United States and European Union, and official terms of appointed carriers.

2. Shipping Method & Lead Time

We provide tailored shipping solutions based on order volume, cargo characteristics and customer requirements. Multiple shipping options are available for US and European destinations:

Sea Freight: 20–35 working days to major US and EU ports, applicable for bulk, full-container and large-volume cargo.
Air Freight: 5–10 working days to core US and European airports, suitable for urgent orders and high-value goods.
Express Delivery: 3–7 working days via DHL, FedEx and UPS, designed for sample shipments and small-batch orders.

All shipping lead times are estimated for reference only and are not fully guaranteed. Delivery delays may occur due to uncontrollable factors including adverse weather conditions, carrier schedule adjustments, official customs inspections, local logistics congestion and other force majeure events.

3. Shipping Cost & Quotation Rules

All shipping charges are calculated based on the actual weight, volume, final destination, selected shipping method and real-time seasonal freight fluctuations. Our official quotations adopt standard international trade terms including EXW, FOB, CIF, DDP and DDU with clear itemized details.

Quoted fees generally cover basic freight, handling charges and document fees, as well as inspection fees if applicable. Unless otherwise specified in written agreements, the standard quotation excludes import duties, VAT, customs penalties, destination port storage fees and cargo return fees in the US and European countries.

For orders under DDP terms, all prepaid local taxes and duties will be clearly listed in the official detailed invoice provided by our company.

4. Customs Clearance & Compliance Requirements

All shipments to the United States and Europe strictly follow the latest 2026 US and EU cross-border trade and customs regulations:

United States Market: The US de minimis exemption policy is fully suspended. All imported shipments, regardless of declared value, require formal customs declaration, complete tariff filing and accurate HTS code classification to ensure customs clearance compliance.
European Union Market: The EU has abolished the €150 duty-free import exemption. All consignments are subject to standard formal customs clearance procedures. Since July 2026, all B2C cross-border shipments must provide complete product identification documents, including SKU information, manufacturer code and valid GTIN/EAN barcode. All EU import businesses require a valid EORI number and a qualified local Importer of Record for clearance.

5. Cargo Shipment & Inspection

Innojar Limited will conduct pre-shipment inspection on cargo packaging, quantity and documents to ensure consistency with order information. Customers shall confirm cargo specifications and shipping information before shipment. Once the goods are dispatched, no temporary modification of shipping address, cargo information or trade terms shall be allowed without our written confirmation.

Customers are responsible for providing true, accurate and complete customs documents and product certification materials required by US and EU local regulations. Any clearance failure, penalty or delivery delay caused by incorrect or incomplete customer-provided information shall be borne by the customer.

6. Shipment Delay & Liability Statement

Innojar Limited will arrange shipment in strict accordance with the confirmed order schedule. We are responsible for timely notification of known risks such as carrier schedule changes and customs policy updates. The company shall not be liable for any losses or delays caused by force majeure events, including but not limited to natural disasters, extreme weather, port strikes, official policy adjustments, customs mandatory inspections and other uncontrollable external factors.

7. Return & Reshipment Policy

Return or reshipment of goods is only allowed under confirmed valid reasons and mutual written agreement of both parties. For returns caused by customer reasons (including incorrect order information, unnecessary goods, customer refusal of clearance), all generated return freight, storage fees, customs fines and related incidental expenses shall be borne by the customer. For quality or shipment errors caused by our company, we will undertake corresponding logistics costs and arrange reshipment or refund properly.

8. Final Interpretation

Innojar Limited reserves the right of final interpretation and revision of this shipping policy. Policy updates will take effect immediately after official notification and apply to all subsequent orders.