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About Innojar Limited

Innojar Limited is a Hong‑Kong‑incorporated cross‑border trading enterprise with core operations targeting the United States and Europe, specialising in import and export trade for North American and European markets. Leveraging Hong Kong’s commercial advantages, we connect global supply chains and focus on product sourcing, overseas market development and cross‑border trade operations. Adhering to strict trade‑compliance standards, we deliver professional and efficient cross‑border trading services for global partners.

Company Address: ROOM 1214, 12/F, STAR HOUSE, 3
SALISBURY ROAD, TSIM SHA TSUI

FAX:36210781
E-Mail: innojar@gmail.com

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Shipping Policy

1. Scope & General Terms

This Shipping Policy applies to all international shipments arranged by Innojar Limited, exclusively serving customers and business partners located in the United States and European markets. Innojar Limited specializes in cross-border trade between global suppliers and US/EU importers and does not provide local delivery or domestic trading services within Hong Kong. All shipping arrangements strictly comply with international trade standards, local customs regulations of the United States and European Union, and official terms of appointed carriers.

2. Shipping Method & Lead Time

We provide tailored shipping solutions based on order volume, cargo characteristics and customer requirements. Multiple shipping options are available for US and European destinations:
  • Sea Freight: 20–35 working days to major US and EU ports, applicable for bulk, full-container and large-volume cargo.
  • Air Freight: 5–10 working days to core US and European airports, suitable for urgent orders and high-value goods.
  • Express Delivery: 3–7 working days via DHL, FedEx and UPS, designed for sample shipments and small-batch orders.
All shipping lead times are estimated for reference only and are not fully guaranteed. Delivery delays may occur due to uncontrollable factors including adverse weather conditions, carrier schedule adjustments, official customs inspections, local logistics congestion and other force majeure events.

3. Shipping Cost & Quotation Rules

All shipping charges are calculated based on the actual weight, volume, final destination, selected shipping method and real-time seasonal freight fluctuations. Our official quotations adopt standard international trade terms including EXW, FOB, CIF, DDP and DDU with clear itemized details.
Quoted fees generally cover basic freight, handling charges and document fees, as well as inspection fees if applicable. Unless otherwise specified in written agreements, the standard quotation excludes import duties, VAT, customs penalties, destination port storage fees and cargo return fees in the US and European countries.
For orders under DDP terms, all prepaid local taxes and duties will be clearly listed in the official detailed invoice provided by our company.

4. Customs Clearance & Compliance Requirements

All shipments to the United States and Europe strictly follow the latest 2026 US and EU cross-border trade and customs regulations:
  • United States Market: The US de minimis exemption policy is fully suspended. All imported shipments, regardless of declared value, require formal customs declaration, complete tariff filing and accurate HTS code classification to ensure customs clearance compliance.
  • European Union Market: The EU has abolished the €150 duty-free import exemption. All consignments are subject to standard formal customs clearance procedures. Since July 2026, all B2C cross-border shipments must provide complete product identification documents, including SKU information, manufacturer code and valid GTIN/EAN barcode. All EU import businesses require a valid EORI number and a qualified local Importer of Record for clearance.

5. Cargo Shipment & Inspection

Innojar Limited will conduct pre-shipment inspection on cargo packaging, quantity and documents to ensure consistency with order information. Customers shall confirm cargo specifications and shipping information before shipment. Once the goods are dispatched, no temporary modification of shipping address, cargo information or trade terms shall be allowed without our written confirmation.
Customers are responsible for providing true, accurate and complete customs documents and product certification materials required by US and EU local regulations. Any clearance failure, penalty or delivery delay caused by incorrect or incomplete customer-provided information shall be borne by the customer.

6. Shipment Delay & Liability Statement

Innojar Limited will arrange shipment in strict accordance with the confirmed order schedule. We are responsible for timely notification of known risks such as carrier schedule changes and customs policy updates. The company shall not be liable for any losses or delays caused by force majeure events, including but not limited to natural disasters, extreme weather, port strikes, official policy adjustments, customs mandatory inspections and other uncontrollable external factors.

7. Return & Reshipment Policy

Return or reshipment of goods is only allowed under confirmed valid reasons and mutual written agreement of both parties. For returns caused by customer reasons (including incorrect order information, unnecessary goods, customer refusal of clearance), all generated return freight, storage fees, customs fines and related incidental expenses shall be borne by the customer. For quality or shipment errors caused by our company, we will undertake corresponding logistics costs and arrange reshipment or refund properly.

8. Final Interpretation

Innojar Limited reserves the right of final interpretation and revision of this shipping policy. Policy updates will take effect immediately after official notification and apply to all subsequent orders.
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Terms of Service

1. General Provisions

These Terms of Service (“Terms”) govern all cross-border trade, consulting, supply chain matching, product sourcing, order processing and related commercial services provided by Innojar Limited (“the Company”). By placing an order, accepting a quotation, or conducting any business cooperation with the Company, the client (“You”) unconditionally agrees to accept and abide by all clauses stated in these Terms, together with the Company’s independent Shipping Policy and Privacy Policy.
The Company is a Hong Kong registered enterprise focusing exclusively on cross-border trade for the United States and European markets. The Company does not provide local Hong Kong domestic trading, delivery or resident consumer services. All business behaviors are subject to international trade laws, Hong Kong commercial regulations, as well as local laws of the United States and European Union.

2. Service Scope

The Company’s core services include, but are not limited to:
  • Global product sourcing and supplier verification for US and EU market demand
  • Cross-border order confirmation, procurement arrangement and supply chain coordination
  • International trade document production, declaration guidance and clearance consultation
  • Cross-border shipping arrangement, logistics tracking and transportation scheme customization
  • B2B trade matching, market channel consulting and overseas business support
All services are limited to commercial cross-border trade business targeting the United States and Europe. The Company reserves the right to refuse any service request involving Hong Kong local domestic trade, prohibited commodities, illegal trade behaviors and non-compliant overseas regions.

3. Quotation & Order Confirmation

All official quotations issued by the Company are valid for 7 calendar days unless otherwise marked in writing. Prices are subject to adjustment due to raw material fluctuation, exchange rate change, international freight adjustment and policy update after the validity period expires.
An official binding order takes effect only after mutual written confirmation by both parties (including signed contract, stamped order sheet, confirmed email or official channel confirmation). Verbal communication, preliminary inquiry and draft quotation do not constitute valid contractual obligations.
All orders shall adopt standard international trade terms (EXW, FOB, CIF, DDP, DDU). The rights, obligations and cost division of both parties shall be strictly implemented in accordance with the confirmed trade terms and corresponding international commercial INCOTERMS rules.

4. Payment Terms

All payment methods, payment cycles and deposit ratios shall be subject to the written agreement confirmed by both parties. The standard payment terms include wire transfer and other official corporate settlement methods. Personal transfer and informal settlement methods are not accepted unless specially approved in writing by the Company.
Clients shall complete payment in full within the agreed time. Overdue payment will result in the delay of production, shipment and document issuance. The Company reserves the right to suspend order processing, delay delivery or terminate the order unilaterally if clients fail to perform payment obligations as agreed.
All bank charges, handling fees and intermediate bank charges arising from cross-border payment shall be borne by the client unless otherwise agreed in writing.

5. Product Quality & Specification Standard

The Company strictly provides goods in accordance with the product specifications, samples, technical parameters and quality standards confirmed in the official order. Pre-shipment inspection will be completed before cargo delivery to ensure the consistency of quantity, packaging and product appearance.
Client shall complete product verification and quality confirmation within the agreed inspection cycle after receiving the goods. Any quality objection must be fed back to the Company in writing with valid inspection evidence within the specified time limit. No complaint or claim will be accepted for overdue feedback.
The Company does not undertake liability for product problems caused by client-provided design, incorrect parameter requirements, man-made damage after delivery, secondary processing and local market use errors.

6. Compliance & Trade Restrictions

Both parties shall abide by the import and export laws, customs supervision regulations, tax laws and trade policy requirements of Hong Kong, the United States and European Union. The client shall ensure that all ordered goods are legally imported and sold in the destination market, and shall bear full responsibility for product certification, market access qualification and compliance verification.
The Company will refuse to undertake any business involving embargoed countries, restricted commodities, counterfeit products, dangerous goods and illegal cross-border behaviors. Once non-compliant business risks are found, the Company has the right to terminate the cooperation immediately and reserve the right to pursue liability compensation.

7. Confidentiality Agreement

Both parties shall keep confidential all commercial information involved in the cooperation, including but not limited to quotation price, product parameters, supplier information, client customer resources, order data and business communication content. No party shall disclose, transfer or use the other party’s confidential information for commercial purposes without written authorization.
This confidentiality clause remains valid permanently after the termination of a single order or the end of cooperation.

8. Liability Exclusion & Force Majeure

The Company shall not be liable for any failure to perform the contract or service delay caused by force majeure events, including but not limited to natural disasters, extreme weather, regional policy adjustment, customs policy change, port closure, strike, flight/ship suspension, international trade sanction and other uncontrollable external factors.
The Company is not responsible for market sales loss, profit loss, indirect loss and derivative loss incurred by clients due to logistics delay, market price fluctuation and local market policy changes.

9. Termination & Cancellation Rules

Any order cancellation or cooperation termination must be confirmed by both parties in writing. For orders that have entered production, procurement or shipment process, the client shall bear all incurred costs, including procurement cost, processing cost, logistics cost and penalty loss caused by cancellation.
The Company has the right to unilaterally terminate the order and cooperation if the client has overdue payment, breach of contract, non-compliant operation, fraud or other behaviors that damage the Company’s legitimate rights and interests.

10. Dispute Resolution

All disputes arising from business cooperation shall be settled through friendly negotiation by both parties. If negotiation fails, the dispute shall be submitted to Hong Kong International Arbitration Centre (HKIAC) for arbitration in accordance with its official arbitration rules. The arbitration result is final and binding on both parties.
The formulation, performance and dispute resolution of these Terms shall be governed by the laws of Hong Kong Special Administrative Region.

11. Revision & Final Interpretation

Innojar Limited reserves the exclusive right of final interpretation and revision of these Terms of Service. The updated version will take effect immediately after official release and notification, and will apply to all subsequent new orders and cooperative businesses.
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Privacy & Refund Policy

Part 1 – Privacy Policy

1. Introduction

This Privacy Policy explains how Innojar Limited (“the Company”) collects, uses, stores, protects and discloses personal and business information obtained from clients, partners and website users in the course of cross-border trade services targeting the United States and European markets. This policy complies with GDPR, CCPA and international cross-border data protection standards. By conducting business with the Company, you fully acknowledge and agree to the data practices stated below.

2. Information We Collect

We only collect necessary business-related information for order processing, logistics arrangement, customs declaration and after-sales service, including but not limited to:
  • Business entity information: company name, registered address, business license information, importer record details
  • Contact information: contact name, email address, phone number, official business contact details
  • Transaction information: quotation records, order data, payment records, shipping information, customs documents
  • Technical information: IP address, browser access records, website operation logs for system security verification

3. Purpose of Data Usage

All collected information is strictly used for commercial service purposes only and will not be used for unauthorized marketing or illegal activities. Authorized usage includes:
  • Confirming orders, arranging procurement and completing cross-border trade procedures
  • Arranging international shipping, logistics tracking and customs clearance filing
  • Issuing invoices, settlement documents and trade certificates
  • Providing after-sales support, risk control and compliance verification
  • Maintaining website security and optimizing business service quality

4. Data Sharing & Disclosure

The Company will not sell, rent or lease your business and personal data to any third party for commercial purposes. Data sharing is only limited to necessary service scenarios, including:
  • Authorized logistics carriers, freight forwarders and customs brokers for shipment and clearance arrangement
  • Financial institutions for cross-border payment settlement
  • Regulatory authorities when required by Hong Kong, US or EU laws and official compliance inspections
All third-party service providers are bound by confidentiality obligations and data protection compliance requirements.

5. Data Storage & Protection

We adopt standardized technical and management measures to protect business data from leakage, tampering, loss and unauthorized access. All transaction data and business files are stored in encrypted and secure server systems.
Data will be retained for the period required by commercial transaction records, tax supervision and international trade compliance rules. Invalid and expired data will be regularly cleaned and destroyed in compliance with data protection regulations.

6. User Data Rights

Clients and business partners enjoy the right to access, review, correct and request deletion of their non-essential personal data in compliance with GDPR and CCPA. For data access requests, please submit official written applications via business email. The Company will respond and complete processing within a reasonable legal cycle.

7. Policy Update

Innojar Limited reserves the right to update this Privacy Policy in accordance with market policy adjustments and legal requirements. Updated clauses will take effect upon official release and apply to subsequent business cooperation.

Part 2 – Refund & Return Policy

1. General Principles

This Refund & Return Policy applies to all B2B cross-border trade orders of Innojar Limited for US and European markets. Considering the particularity of international cross-border logistics, customs supervision and bulk commodity transactions, return and refund services are implemented in strict accordance with confirmed order terms, product quality standards and international trade rules.

2. Eligible Refund & Return Scenarios

Clients may apply for return, partial refund or reshipment only under the following verified valid circumstances:
  • Product Quality Defects: Defective products, damaged goods or non-compliant quality that fail to meet the confirmed order specifications, verified via official inspection reports and real evidence within the valid feedback period.
  • Wrong Shipment / Short Shipment: Inconsistent product model, specification, quantity or missing goods caused by the Company’s shipment error.
  • Unfulfillable Shipment: Order unable to be delivered due to the Company’s unilateral reason before cargo shipment.

3. Ineligible Refund & Return Scenarios

The Company does not accept return or refund applications for the following situations:
  • Customer’s personal reason for abandoning the order, unnecessary stock, or market sales adjustment after order confirmation and procurement arrangement
  • Goods damaged, defective or lost due to customer-provided incorrect parameters, improper storage, secondary processing, man-made damage or local logistics handling after delivery
  • Delay or loss caused by US/EU customs inspection, policy adjustment, force majeure events and other uncontrollable factors
  • Orders that have been shipped, cleared customs or delivered without valid quality objection feedback within the specified time limit
  • Products with customized specifications, private molds and personalized customization confirmed by clients

4. Application & Processing Period

Clients must submit written refund/return applications with complete evidence (photos, videos, inspection documents) within 7 working days after cargo receipt. Overdue applications will not be accepted.
The Company will complete verification and reply within 5–10 working days after receiving valid application materials. After confirmation of liability, the refund or reshipment solution will be implemented as scheduled.

5. Cost & Liability Division

  • Company-liable issues: The Company bears all resulting costs including return freight, replacement cost and related handling fees, and provides full refund or free reshipment services.
  • Customer-liable issues: All generated procurement loss, logistics fees, customs fees, storage fees and penalty expenses shall be borne by the customer; no refund application will be approved.
  • Partial discrepancy: For partial quantity or specification errors, only partial refund or targeted reshipment will be provided, without support for full order cancellation.

6. Refund Cycle

After both parties confirm the refund agreement, the Company will arrange the refund via official corporate cross-border wire transfer. The arrival time is subject to international bank processing cycles, usually within 7–15 working days.

7. Final Rules

All return and refund behaviors shall comply with confirmed order contracts, INCOTERMS rules and US/EU local trade regulations. Innojar Limited reserves the right of final interpretation and reasonable revision of this policy to adapt to cross-border trade business and compliance requirements.
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