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Terms of service

1. General Provisions

These Terms of Service (“Terms”) govern all cross-border trade, consulting, supply chain matching, product sourcing, order processing and related commercial services provided by Innojar Limited (“the Company”). By placing an order, accepting a quotation, or conducting any business cooperation with the Company, the client (“You”) unconditionally agrees to accept and abide by all clauses stated in these Terms, together with the Company’s independent Shipping Policy and Privacy Policy.
The Company is a Hong Kong registered enterprise focusing exclusively on cross-border trade for the United States and European markets. The Company does not provide local Hong Kong domestic trading, delivery or resident consumer services. All business behaviors are subject to international trade laws, Hong Kong commercial regulations, as well as local laws of the United States and European Union.

2. Service Scope

The Company’s core services include, but are not limited to:
  • Global product sourcing and supplier verification for US and EU market demand
  • Cross-border order confirmation, procurement arrangement and supply chain coordination
  • International trade document production, declaration guidance and clearance consultation
  • Cross-border shipping arrangement, logistics tracking and transportation scheme customization
  • B2B trade matching, market channel consulting and overseas business support
All services are limited to commercial cross-border trade business targeting the United States and Europe. The Company reserves the right to refuse any service request involving Hong Kong local domestic trade, prohibited commodities, illegal trade behaviors and non-compliant overseas regions.

3. Quotation & Order Confirmation

All official quotations issued by the Company are valid for 7 calendar days unless otherwise marked in writing. Prices are subject to adjustment due to raw material fluctuation, exchange rate change, international freight adjustment and policy update after the validity period expires.
An official binding order takes effect only after mutual written confirmation by both parties (including signed contract, stamped order sheet, confirmed email or official channel confirmation). Verbal communication, preliminary inquiry and draft quotation do not constitute valid contractual obligations.
All orders shall adopt standard international trade terms (EXW, FOB, CIF, DDP, DDU). The rights, obligations and cost division of both parties shall be strictly implemented in accordance with the confirmed trade terms and corresponding international commercial INCOTERMS rules.

4. Payment Terms

All payment methods, payment cycles and deposit ratios shall be subject to the written agreement confirmed by both parties. The standard payment terms include wire transfer and other official corporate settlement methods. Personal transfer and informal settlement methods are not accepted unless specially approved in writing by the Company.
Clients shall complete payment in full within the agreed time. Overdue payment will result in the delay of production, shipment and document issuance. The Company reserves the right to suspend order processing, delay delivery or terminate the order unilaterally if clients fail to perform payment obligations as agreed.
All bank charges, handling fees and intermediate bank charges arising from cross-border payment shall be borne by the client unless otherwise agreed in writing.

5. Product Quality & Specification Standard

The Company strictly provides goods in accordance with the product specifications, samples, technical parameters and quality standards confirmed in the official order. Pre-shipment inspection will be completed before cargo delivery to ensure the consistency of quantity, packaging and product appearance.
Client shall complete product verification and quality confirmation within the agreed inspection cycle after receiving the goods. Any quality objection must be fed back to the Company in writing with valid inspection evidence within the specified time limit. No complaint or claim will be accepted for overdue feedback.
The Company does not undertake liability for product problems caused by client-provided design, incorrect parameter requirements, man-made damage after delivery, secondary processing and local market use errors.

6. Compliance & Trade Restrictions

Both parties shall abide by the import and export laws, customs supervision regulations, tax laws and trade policy requirements of Hong Kong, the United States and European Union. The client shall ensure that all ordered goods are legally imported and sold in the destination market, and shall bear full responsibility for product certification, market access qualification and compliance verification.
The Company will refuse to undertake any business involving embargoed countries, restricted commodities, counterfeit products, dangerous goods and illegal cross-border behaviors. Once non-compliant business risks are found, the Company has the right to terminate the cooperation immediately and reserve the right to pursue liability compensation.

7. Confidentiality Agreement

Both parties shall keep confidential all commercial information involved in the cooperation, including but not limited to quotation price, product parameters, supplier information, client customer resources, order data and business communication content. No party shall disclose, transfer or use the other party’s confidential information for commercial purposes without written authorization.
This confidentiality clause remains valid permanently after the termination of a single order or the end of cooperation.

8. Liability Exclusion & Force Majeure

The Company shall not be liable for any failure to perform the contract or service delay caused by force majeure events, including but not limited to natural disasters, extreme weather, regional policy adjustment, customs policy change, port closure, strike, flight/ship suspension, international trade sanction and other uncontrollable external factors.
The Company is not responsible for market sales loss, profit loss, indirect loss and derivative loss incurred by clients due to logistics delay, market price fluctuation and local market policy changes.

9. Termination & Cancellation Rules

Any order cancellation or cooperation termination must be confirmed by both parties in writing. For orders that have entered production, procurement or shipment process, the client shall bear all incurred costs, including procurement cost, processing cost, logistics cost and penalty loss caused by cancellation.
The Company has the right to unilaterally terminate the order and cooperation if the client has overdue payment, breach of contract, non-compliant operation, fraud or other behaviors that damage the Company’s legitimate rights and interests.

10. Dispute Resolution

All disputes arising from business cooperation shall be settled through friendly negotiation by both parties. If negotiation fails, the dispute shall be submitted to Hong Kong International Arbitration Centre (HKIAC) for arbitration in accordance with its official arbitration rules. The arbitration result is final and binding on both parties.
The formulation, performance and dispute resolution of these Terms shall be governed by the laws of Hong Kong Special Administrative Region.

11. Revision & Final Interpretation

Innojar Limited reserves the exclusive right of final interpretation and revision of these Terms of Service. The updated version will take effect immediately after official release and notification, and will apply to all subsequent new orders and cooperative businesses.